Assessor Resource

PMBFIN203
Repair product imperfections

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to repair product imperfections during or after production.

This unit of competency applies to production support operators or those in similar roles who are required to decide whether repairs should be undertaken, select appropriate materials and equipment, and perform the repairs to meet specifications.

This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift team members, team leader and supervisor, as appropriate.

This unit of competency applies to all sectors of the industry.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify damage and select materials and repair process

1.1

Interpret product specifications and work order documentation

1.2

Identify product faults and make decisions as to the feasibility of the repair in terms of the intended use of the product and the quality specifications

1.3

Select technology appropriate for the repair

1.4

Identify appropriate repair materials and match to fault and repair method

1.5

Assemble materials and tools and check for suitability for purpose

1.6

Locate and use manufacturer information and safety advice on products to plan work

1.7

Plan order of work to identify required work sequences, times, work process stages, engineering controls and personal protective equipment (PPE)

1.8

Design repairs to conform to quality specification, minimise time and economically use consumable materials

2

Conduct repairs

2.1

Identify and eliminate sources of contamination

2.2

Prepare surfaces in accordance with manufacturer instructions and workplace requirements

2.3

Conduct repairs in the appropriate locations and check for conformity with job specification

3

Clean work area and prepare products for the next process

3.1

Clean and inspect used equipment for serviceable condition and store appropriately

3.2

Tag unserviceable equipment, identify faults and inform appropriate personnel

3.3

Inspect and approve repaired products for suitability for further processing or for customer delivery

3.4

Tag products which do not meet quality specifications for further repair or treatment

3.5

Clean work area and return to approved condition

4

Follow workplace procedures to finish product

4.1

Follow waste and recycling procedures

4.2

Assemble and sort repaired products for delivery to other work sections in accordance with workplace procedures

4.3

Complete appropriate documentation

5

Identify and rectify routine problems

5.1

Identify the range of routine problems that can occur during the repair process

5.2

Determine and rectify routine problems in accordance with procedures

5.3

Identify faults in equipment, tag unserviceable equipment and report to designated person

5.4

Ensure appropriate records and logbooks are maintained to meet procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret procedures, job specifications, material labels and safety data sheets (SDS)

determine the degree of repair able to be affected

select and use materials, tools and equipment to make repairs to meet job specifications

identify the priority in which jobs/product will be completed ensuring appropriate repair materials and equipment are available

check the repair to identify conformance and/or non-conformance to specifications

identify hazards and apply relevant hazard controls

apply safety procedures

apply housekeeping procedures

apply waste management procedures

recognise routine and non-routine problems

identify when the operator is able to rectify faults, when assistance is required and who is the appropriate source for assistance

take action to resolve faults or report faults to appropriate personnel

distinguish between possible causes of routine faults, including:

raw material variations

contamination of raw material

process/procedural problems

mechanical abnormalities

production defects

apply waste and recycling procedures

communicate effectively with team/work group and supervisors

complete workplace records

do basic arithmetical manipulations, including additions, subtractions, divisions, fractions and percentages.

Must provide evidence that demonstrates knowledge relevant to their job sufficient to operate under routine only supervision and to solve routine problems, including knowledge of:

product quality requirements

product defect classifications

signs of typical product defects relevant to the products being made

types, applications and compositions of common repair materials

factors that affect the feasibility of repairing defects

methods for repairing common defects

sources of contamination that may affect repairs and how to eliminate them

routine and non-routine problems that may arise, the range of possible causes and appropriate actions

impact of incorrect or faulty materials

organisation procedures relevant to the work environment/job role

hierarchy of control

hazards that may arise in the job/work environment and:

their possible causes

potential consequences

appropriate risk controls.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

In all plants it may be appropriate to assess this unit concurrently with units such as:

teamwork

communication.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operations and provide for demonstration of responding to problems

will typically include a supervisor/third-party report or other evidence, focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include the use of industry appropriate materials, tools, equipment, data and documentation

may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.

Assessment should occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from demonstration of skills and one or more of:

walk-throughs

pilot plant operation

industry-based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process, such as workbooks, written assessments or interviews.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

In addition the assessor or anyone acting in subject matter expert role in assessment shall demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they shall assess with a subject matter expert who does meet these requirements.

Technical competence can be demonstrated through one or more of:

relevant VET or other qualification/Statement of Attainment

appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions

appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions

Currency can be demonstrated through one or more of:

being currently employed undertaking the type of work being assessed

being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures

having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment

conducting on the job training/assessments of the type of work being assessed

being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify damage and select materials and repair process

1.1

Interpret product specifications and work order documentation

1.2

Identify product faults and make decisions as to the feasibility of the repair in terms of the intended use of the product and the quality specifications

1.3

Select technology appropriate for the repair

1.4

Identify appropriate repair materials and match to fault and repair method

1.5

Assemble materials and tools and check for suitability for purpose

1.6

Locate and use manufacturer information and safety advice on products to plan work

1.7

Plan order of work to identify required work sequences, times, work process stages, engineering controls and personal protective equipment (PPE)

1.8

Design repairs to conform to quality specification, minimise time and economically use consumable materials

2

Conduct repairs

2.1

Identify and eliminate sources of contamination

2.2

Prepare surfaces in accordance with manufacturer instructions and workplace requirements

2.3

Conduct repairs in the appropriate locations and check for conformity with job specification

3

Clean work area and prepare products for the next process

3.1

Clean and inspect used equipment for serviceable condition and store appropriately

3.2

Tag unserviceable equipment, identify faults and inform appropriate personnel

3.3

Inspect and approve repaired products for suitability for further processing or for customer delivery

3.4

Tag products which do not meet quality specifications for further repair or treatment

3.5

Clean work area and return to approved condition

4

Follow workplace procedures to finish product

4.1

Follow waste and recycling procedures

4.2

Assemble and sort repaired products for delivery to other work sections in accordance with workplace procedures

4.3

Complete appropriate documentation

5

Identify and rectify routine problems

5.1

Identify the range of routine problems that can occur during the repair process

5.2

Determine and rectify routine problems in accordance with procedures

5.3

Identify faults in equipment, tag unserviceable equipment and report to designated person

5.4

Ensure appropriate records and logbooks are maintained to meet procedures

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used.

Applicable legislation, regulations, standards and codes of practice include:

health, safety and environmental legislation (HSE), regulations and codes of practice relevant to the workplace, manual handling and hazardous materials

Australian/international standards relevant to the materials being used and products being made

any relevant licence and certification requirements.

All operations to which this unit applies are subject to stringent HSE requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and such requirements the legislative requirements take precedence.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or any combination of:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Tools and equipment

Tools and equipment include one or more of:

basic hand tools required for cosmetic repairs of products

power/air tools

plastic or other filling compounds.

Additional tools and equipment will be selected as required from:

hand tools used in the process

hoists/lifting equipment not requiring any special permits or licences

manual handling aids, such as hand carts and trolleys

relevant personal protective equipment (PPE).

Routine problems

Routine problems must be resolved by applying known solutions.

Routine problems are predictable and include one or more of:

inappropriate filling materials being selected and used

equipment failures

unserviceable equipment

effect of weather on curing times

variations in materials contamination of materials

separation of filling and parent materials.

Known solutions are drawn from one or more of:

procedures

training

remembered experience.

Non-routine problems must be reported according to according to relevant procedures.

Hazards

Hazards must be identified and controlled. Identifying hazards requires consideration of:

heat, smoke, dust, vapours or other atmospheric hazards

hazardous products and materials

sharp edges, protrusions or obstructions

slippery surfaces, spills or leaks

electricity

gas

gases and liquids under pressure

structural hazards

equipment failures

rotational equipment or vibration

machinery, equipment and product mass

limited head spaces or overhangs

working at heights

working in restricted or confined spaces

other hazards that might arise.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret procedures, job specifications, material labels and safety data sheets (SDS)

determine the degree of repair able to be affected

select and use materials, tools and equipment to make repairs to meet job specifications

identify the priority in which jobs/product will be completed ensuring appropriate repair materials and equipment are available

check the repair to identify conformance and/or non-conformance to specifications

identify hazards and apply relevant hazard controls

apply safety procedures

apply housekeeping procedures

apply waste management procedures

recognise routine and non-routine problems

identify when the operator is able to rectify faults, when assistance is required and who is the appropriate source for assistance

take action to resolve faults or report faults to appropriate personnel

distinguish between possible causes of routine faults, including:

raw material variations

contamination of raw material

process/procedural problems

mechanical abnormalities

production defects

apply waste and recycling procedures

communicate effectively with team/work group and supervisors

complete workplace records

do basic arithmetical manipulations, including additions, subtractions, divisions, fractions and percentages.

Must provide evidence that demonstrates knowledge relevant to their job sufficient to operate under routine only supervision and to solve routine problems, including knowledge of:

product quality requirements

product defect classifications

signs of typical product defects relevant to the products being made

types, applications and compositions of common repair materials

factors that affect the feasibility of repairing defects

methods for repairing common defects

sources of contamination that may affect repairs and how to eliminate them

routine and non-routine problems that may arise, the range of possible causes and appropriate actions

impact of incorrect or faulty materials

organisation procedures relevant to the work environment/job role

hierarchy of control

hazards that may arise in the job/work environment and:

their possible causes

potential consequences

appropriate risk controls.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

In all plants it may be appropriate to assess this unit concurrently with units such as:

teamwork

communication.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operations and provide for demonstration of responding to problems

will typically include a supervisor/third-party report or other evidence, focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include the use of industry appropriate materials, tools, equipment, data and documentation

may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.

Assessment should occur in operational workplace situations. Where this is not possible or where personal safety or environmental damage are limiting factors assessment must occur in a sufficiently rigorous simulated environment that reflects realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from demonstration of skills and one or more of:

walk-throughs

pilot plant operation

industry-based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process, such as workbooks, written assessments or interviews.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

In addition the assessor or anyone acting in subject matter expert role in assessment shall demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they shall assess with a subject matter expert who does meet these requirements.

Technical competence can be demonstrated through one or more of:

relevant VET or other qualification/Statement of Attainment

appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions

appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions

Currency can be demonstrated through one or more of:

being currently employed undertaking the type of work being assessed

being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures

having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment

conducting on the job training/assessments of the type of work being assessed

being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpret product specifications and work order documentation 
Identify product faults and make decisions as to the feasibility of the repair in terms of the intended use of the product and the quality specifications 
Select technology appropriate for the repair 
Identify appropriate repair materials and match to fault and repair method 
Assemble materials and tools and check for suitability for purpose 
Locate and use manufacturer information and safety advice on products to plan work 
Plan order of work to identify required work sequences, times, work process stages, engineering controls and personal protective equipment (PPE) 
Design repairs to conform to quality specification, minimise time and economically use consumable materials 
Identify and eliminate sources of contamination 
Prepare surfaces in accordance with manufacturer instructions and workplace requirements 
Conduct repairs in the appropriate locations and check for conformity with job specification 
Clean and inspect used equipment for serviceable condition and store appropriately 
Tag unserviceable equipment, identify faults and inform appropriate personnel 
Inspect and approve repaired products for suitability for further processing or for customer delivery 
Tag products which do not meet quality specifications for further repair or treatment 
Clean work area and return to approved condition 
Follow waste and recycling procedures 
Assemble and sort repaired products for delivery to other work sections in accordance with workplace procedures 
Complete appropriate documentation 
Identify the range of routine problems that can occur during the repair process 
Determine and rectify routine problems in accordance with procedures 
Identify faults in equipment, tag unserviceable equipment and report to designated person 
Ensure appropriate records and logbooks are maintained to meet procedures 

Forms

Assessment Cover Sheet

PMBFIN203 - Repair product imperfections
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PMBFIN203 - Repair product imperfections

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: